Senior CX Strategy Manager

3 days ago


Thrissur, Kerala, India beBeeCustomerCentric Full time ₹ 25,00,000 - ₹ 40,00,000
Job Title: Senior CX Solutions Specialist

Location: Thrissur, India

Experience Required: 8+ Years

Relevant Exp Required: 7+ Years

Availability: Immediate joiners preferred

Preferred Background: Candidates with contact centre domain experience

Key Responsibilities:

We are seeking an experienced Senior CX Solutions Specialist with expertise in Genesys Cloud and AWS Connect to optimize customer journeys through innovative UI/UX solutions and process improvements.

The ideal candidate will have a strong customer-centric mindset and hands-on experience with contact centre technologies. They should be able to map, analyze, and improve customer journeys using insights and data.

Key Skills:

  • Strong exposure to Genesys CX UI and AWS Connect UI consoles
  • Solid understanding of UI/UX design principles for customer-facing platforms
  • Proven track record in Customer Experience (CX) / Customer Centricity initiatives

Technology Stack:

  • Genesys Cloud (primary expertise)
  • MWS (Middleware/Workforce Solutions
  • AWS Connect, Google CCAI, Nice CX
  • Analytics & Reporting Tools: QlikSense, Looker

What We Offer:

  • Opportunity to work with leading CX technologies across global enterprises
  • Exposure to innovative projects in the Contact Center and Customer Experience domain
  • Flexible, remote-friendly work culture

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