Senior IT Service Manager Position

5 days ago


Bengaluru, Karnataka, India Novo Nordisk Full time
Job Title: Senior IT Service Manager Position

About the Position:

We are seeking a highly skilled Senior IT Service Manager to join our team at Novo Nordisk. As a Senior IT Service Manager, you will be responsible for the operation and maintenance of monitoring services, including APIs and dashboards from Splunk, AppDynamics, and Nexthink.

Key Responsibilities:

* Responsible for the operation & maintenance of monitoring services, including APIs and dashboards from Splunk, AppDynamics, and Nexthink
* Take ownership of the service in operation/maintenance via joint ownership with the respective architects/advisors/stakeholders during projects and changes
* Act as the single point of contact for stakeholders/partners/vendors to collaborate and manage the execution of service tasks/activities
* Drive continuous improvement of service processes, including vendor management, incident & problem management along with managing the service budget and licenses
* Ensure good reporting on service performance and vendor performance with corrective actions as applicable
* Ensure maintenance of compliance of the service and documentation through collaboration with internal stakeholder/quality responsible/partner

Requirements:

* Bachelor's or Master's degree in computer science (or equivalent)
* 5+ years of previous experience in IT service management role
* 2+ years in performance monitoring services
* 2+ years of experience in handling budget
* Understands infrastructure concepts and environments
* Experience with working with Agile framework
* Good knowledge in ITIL (preferred)

About the Department:

The position is based in the Cloud and Corporate Infrastructure (C&CI) area, part of Global IT Operations (GITO) – a department with 500+ employees distributed across more than 25 countries, managing our Cloud Services, Infrastructure Services, Operations, IT Support, Major Incident Management, and Digital Workplace Services. The Cloud and Corporate Infrastructure is an area consisting of 180+ people in 10+ product teams with highly skilled and dedicated employees. We have a strong focus on teamwork and collaboration, and we work in a truly global setup with colleagues located all over the world. In C&CI, we are globally responsible for all Novo Nordisk Cloud (Private and Public) and Corporate Infrastructure (Network and Connectivity) Services.

Working at Novo Nordisk:

Novo Nordisk is a leading global healthcare company with a 100-year legacy of driving change to defeat serious chronic diseases. Building on our strong legacy within diabetes, we are growing massively and expanding our commitment, reaching millions around the world and impacting more than 40 million patient lives daily. All of this has made us one of the 20 most valuable companies in the world by market cap. Our success relies on the joint potential and collaboration of our more than 63,000 employees around the world. We recognize the importance of the unique skills and perspectives our people bring to the table, and we work continuously to bring out the best in them. Working at Novo Nordisk, we're working toward something bigger than ourselves, and it's a collective effort.

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