Collaboration Technology Specialist

5 days ago

Hyderabad, Telangana, India beBeeCollaboration Full time ₹ 1,80,00,000 - ₹ 2,20,00,000
Job Title: Collaboration Technology Specialist

The ideal candidate will be responsible for providing timely support for collaboration tools, identifying and resolving technical issues, collaborating with IT teams, configuring and maintaining tools, optimizing tool settings, and implementing AI-driven optimizations to enhance user experience and productivity.

  • Provide prompt assistance to users for all collaboration tools.
  • Identify and resolve technical problems related to file sharing, chat applications, Google Workspace, design tools, cloud-based workflow tools, and DevOps tools.
  • Collaborate with IT teams and vendors to escalate and resolve complex issues.
  • Configure and maintain collaboration tools to meet the needs of various departments and teams.
  • Optimize tool settings and integrations to improve user experience and productivity.
Responsibilities:
  • Develop and deliver training sessions to ensure users are proficient in using collaboration tools.
  • Create and maintain user guides, FAQs, and other documentation to support self-service learning.
  • Stay up-to-date with the latest features and best practices for collaboration tools, sharing knowledge with the organization.
  • Educate users on AI capabilities within the tools to maximize their benefits.
  • Act as a liaison between end-users and IT teams, facilitating communication and understanding of technical needs and solutions.
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 3+ years of experience in a technical support or IT role, with a focus on collaboration tools.
  • Strong knowledge of file sharing, chat applications, Google Workspace, design tools, cloud-based workflow tools, and DevOps tools.
  • Experience with AI technologies and their application in collaboration tools.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.

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