Reservations Manager

4 days ago

Indore, Madhya Pradesh, India beBeeHospitality Full time ₹ 1,04,000 - ₹ 1,30,878
Job Title:

Hotel Reservations Supervisor

Job Description:
  • Ensure the accuracy of room blocks, reservations, and group market codes.
  • Communicate company values and/or culture to new employees.
  • Review and implement new reservation procedures.
  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
  • Identify guest reservation needs and determine the appropriate room type.
  • Verify availability of the required room type and rate.
  • Explain guarantee, special rate, and cancellation policies to callers.
  • Accommodate and document special requests.
  • Answer questions about property facilities/services and room accommodations.
  • Follow sales techniques to maximize revenue.
  • Input and access data in the reservation system.
  • Respond to any challenges found for accommodating rooming requests.
  • Set up proper billing accounts according to Accounting policies.
  • Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to the appropriate individual.
  • Assist management in training, scheduling, counseling, and motivating and coaching employees.
  • Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional.
  • Maintain confidentiality of proprietary information; protect company assets.
  • Welcome and acknowledge all guests according to company standards.
  • Anticipate and address guests' service needs; thank guests with genuine appreciation.
  • Speak with others using clear and professional language.
  • Prepare and review written documents accurately and completely.
  • Answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others.
  • Comply with quality assurance expectations and standards.
  • Read and visually verify information in a variety of formats.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Perform other reasonable job duties as requested by supervisors.
Required Skills and Qualifications:

Education: High school diploma or GED equivalent

Related Work Experience: At least 2 years of related work experience

Supervisory Experience: At least 1 year of supervisory experience

License or Certification: None

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