Supervisor-operations

3 weeks ago

Indore, Madhya Pradesh, India Marriott Full time

POSITION SUMMARYComplete designated cashier and closing reports in the computer system Review shift logs daily memo books and document pertinent information in logbooks Contact appropriate individual or department e g Bellperson Housekeeping as necessary to resolve guest call request or problem Process all guest check-ins by confirming reservations in computer system verifying guest identity requesting form of payment assigning room and activating and issuing room key Sell a room accommodation to guests without reservations based on availability Ensure rates match market codes and that any exceptions are documented Ensure checks that come from outlets e g Health Club Retail Shop are scanned and charged to room Assist management in training evaluating counseling disciplining and motivating and coaching employees serve as a role model and first point of contact of the Guarantee of Fair Treatment Open Door Policy process Report accidents injuries and unsafe work conditions to manager complete safety training and certifications Follow all company policies and procedures ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information protect company assets Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities thank guests with genuine appreciation Speak with others using clear and professional language answer telephones using appropriate etiquette Develop and maintain positive working relationships with others Ensure adherence to quality expectations and standards Stand sit or walk for an extended period of time or for an entire work shift Move lift carry push pull and place objects weighing less than or equal to 25 pounds without assistance Perform other reasonable job duties as requested by Supervisors PREFERRED QUALIFICATIONSEducation High school diploma or G E D equivalent Related Work Experience At least 1 year of related work experience Supervisory Experience At least 1 year of supervisory experience License or Certification NoneMarriott International is an equal opportunity employer We believe in hiring a diverse workforce and sustaining an inclusive people-first culture We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law About the Team Fairfield by Marriott guarantees a beautifully simple stay wherever you travel with over 1 000 locations worldwide Our Marriott family farm heritage inspires a calming reliable experience characterized by warm hospitality all at a great value As a member of our team you ll deliver on the Fairfield Guarantee - our commitment that every guest leaves the hotel satisfied At Fairfield we invite you to explore career opportunities that hold our hotels and the service we provide to the highest standard In joining Fairfield by Marriott you join a portfolio of brands with Marriott International Be where you can do your best work xe2x80x8b begin your purpose belong to an amazing globalxe2x80x8b team and become the best version of you

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