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System Reliability Engineer

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Job Overview

A key role in monitoring system health, managing incident communications and ensuring high reliability of globally deployed web applications is now available.

As the primary SRE for incident response, you will provide real-time updates and coordination across teams. You'll be responsible for detecting failures and performance issues using Grafana dashboards and observability tools.

Acting as the main point of contact during incidents, you'll deliver frequent updates to customers and incident commanders. Your expertise in interpreting operational metrics such as Quantiles, P99 and Prometheus data will help assess system health.

Additionally, you'll track and manage permutations of a globally deployed microservices architecture running on Kubernetes. Collaboration with engineering and support teams to resolve issues quickly and efficiently will also be a key aspect of this role.

Strong communication and customer service skills are essential - you must be able to clearly articulate status and updates to technical and non-technical stakeholders.

Requirements:

  • 3+ years of experience monitoring and responding to incidents in a globally deployed web application.
  • Strong experience with microservices architecture on Kubernetes.
  • Deep understanding of observability tools and operational metrics (Grafana, Prometheus, P99, etc.).
  • Familiarity with cloud services.
  • Excellent communication and customer service skills – must be able to clearly articulate status and updates to technical and non-technical stakeholders.
  • Ability to ramp up quickly, take ownership and work independently in a fast-paced environment.