
Voice Process Professional
2 weeks ago
Job Title: Voice Process Hindi
Key Responsibilities:
- Manage inbound and outbound customer calls in both Hindi and English.
- Address customer complaints, provide product or service information, and ensure timely resolution.
- Maintain accurate records of conversations using CRM tools.
- Escalate unresolved issues to relevant departments.
- Achieve performance targets including average handling time (AHT), call quality, and customer satisfaction (CSAT).
Required Skills and Qualifications:
- Excellent verbal communication skills in Hindi and basic English proficiency.
- Active listening, empathy, and problem-solving abilities.
- Familiarity with computer systems and typing skills.
- Ability to work under pressure in a fast-paced environment.
Benefits:
The successful candidate will have opportunities for growth and development in a dynamic work environment.
Others:
This role requires the ability to multitask, work independently, and maintain confidentiality when necessary.
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