IT Service Professional Leader

2 days ago

Kollam, Kerala, India beBeeService Full time ₹ 15,00,000 - ₹ 20,00,000

Job Title: Service Management Trainer

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About Us: We are a leading organization in the field of IT service management. Our team is passionate about building the next generation of IT service professionals.

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Key Responsibilities:

  • Training Programs: Designed and delivered structured training programs for graduate trainees on service management principles, best practices, and service delivery models.
  • Mentorship: Mentored and coached fresh graduates on incident, problem, change, release, and service request management.
  • Hands-on Training: Provided hands-on training in service management tools such as ticketing systems, workflow automation, and project management software.
  • Performance Review: Reviewed trainee work in ticket handling, escalation processes, and SLA adherence, providing constructive feedback.
  • Career Development: Guided graduates in understanding service strategy, service design, service transition, service operations, and continual improvement.
  • Workshops: Conducted workshops on root cause analysis, customer service excellence, and communication best practices.
  • Collaboration: Collaborated with HR and leadership teams to shape graduate onboarding, capability-building, and career path programs.
  • Continual Improvement: Supported continual improvement of service management processes and ensured alignment with organizational goals and industry standards.

Required Skills and Qualifications:

  • Expertise in ITIL frameworks, service delivery models, and enterprise service management tools.
  • Strong knowledge of service management principles, best practices, and methodologies.
  • Excellent communication, coaching, and mentoring skills.
  • Able to design and deliver structured training programs.
  • Familiarity with service management tools, such as ticketing systems, workflow automation, and project management software.
  • Ability to review and provide constructive feedback on trainee work.
  • Knowledge of service strategy, service design, service transition, service operations, and continual improvement.

Benefits:

  • Opportunity to work with a leading organization in the field of IT service management.
  • Chance to build the next generation of IT service professionals.
  • Collaborative and dynamic work environment.
  • Opportunities for career growth and development.

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