Tech Support Specialist

2 days ago

Salem, Tamil Nadu, India beBeeSupport Full time ₹ 80,00,000 - ₹ 1,20,00,000
Job Description

We are seeking a highly skilled Tech Support Specialist to join our team.

About the Role

The successful candidate will be responsible for ensuring high-quality custom web applications on Microsoft technologies.

This includes alignment with business needs, compliance with industry best practices, and delivering outstanding application experience.

The role involves support and maintenance of applications, ensuring SLAs are met for custom-built applications.

  • Collaborate with stakeholders to validate requirements.
  • Provide excellent customer support and resolve issues efficiently.
  • Analyze complex technical issues and make informed decisions under pressure.
  • Contribute to agile planning activities and backlog prioritization and management.
  • Identify and escalate application issues or risks to the team, suggesting resolution strategies.
  • Improve development processes and tools to increase efficiency and effectiveness.
  • Collaborate with stakeholders to understand emerging demands and develop strategies.
  • Drive innovation/adoption of Industry practices through new tool/method/standard investigation/institutionalization.
  • Effective communication skills for interacting with stakeholders and documenting support processes and solutions.
  • Willingness to adapt to new technologies and learn about evolving applications and systems.
  • Create documents and ensure review and approval by relevant stakeholders.
  • Participate in User Story estimation in Story points and commit required efforts.
  • Develop acceptance criteria and honor timely deliveries.
  • Familiarity with content management system (CMS) like EPiServer/Optimizely.
  • Resolve production incidents or defects as needed and proactively identify potential issues before they appear in the production environment; contribute to root cause analysis.
  • Drive high performance and accountability for own deliverables.
  • Actively participate in sprint activities and ceremonies, collaborating with other team members to achieve objectives.
  • Drive continual service improvements.
  • Drive knowledge sharing efforts in organization.
  • Periodic standby for emergencies.
Required Skills and Qualifications
  • Strong understanding of Microsoft technologies.
  • Excellent problem-solving skills.
  • Ability to work collaboratively in a team environment.
  • Strong communication and documentation skills.
  • Willingsness to adapt to new technologies.
Benefits

We offer a competitive salary and benefits package, including health insurance, retirement savings plan, and paid time off.

Others

This is an exciting opportunity for a motivated and talented individual to join our team and make a real impact.

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