Healthcare Leader

Job Overview

The primary objective of this role is to provide leadership and strategic direction to the Outpatient Department (OPD) at a hospital. As an Hospital Outpatient Services Manager, you will be responsible for overseeing the day-to-day operations, ensuring efficient patient flow, and delivering exceptional service.

Main Responsibilities:

• Patient Flow Management:

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  You will oversee the patient registration, appointment booking, and token queue system to ensure a smooth experience for patients.

• Staff Supervision:

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  Supervise OPD staff including receptionists, assistants, nurses, and data entry operators to ensure they are working efficiently and effectively.

• Operational Efficiency:

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  Ensure doctors' schedules are properly managed, monitor patient flow to reduce waiting times, and maintain high standards of service delivery.

• Communication:

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  Handle patient queries and complaints in a professional manner, providing effective solutions and ensuring patient satisfaction.

• Collaboration:

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  C coordinate with hospital administration and other departments to achieve common goals and objectives.

• Reporting:

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  Prepare daily and weekly OPD reports for management review, highlighting key performance indicators and areas for improvement.

• Compliance:

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  E nsure compliance with hospital policies and healthcare standards, maintaining a safe and healthy environment for patients and staff.

Requirements:

• Education:

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  Bachelor's Degree in Hospital Administration or Healthcare Management preferred.

• Experience:

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  Minimum 1-3 years of experience in hospital clinic operations, demonstrating strong leadership and team management skills.

• Skillset:

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  Good communication and interpersonal skills, with the ability to multitask and work under pressure.

• Knowledge:

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  Familiarity with hospital management software and OPD systems, enabling efficient data management and analysis.

Benefits:

This role offers a challenging and rewarding opportunity to make a positive impact on patient care and outcomes. If you are a motivated and experienced leader looking to take your career to the next level, apply now