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Regional Clinic Director
2 weeks ago
Job Description
We are seeking an accomplished and results-driven leader to oversee the daily operations of our aesthetic clinic. The role requires strong leadership, operational management, and customer service excellence to ensure seamless clinic functioning, patient satisfaction, and achievement of business goals.
Key Responsibilities:
Operations
- Oversee day-to-day operations of the branch, ensuring smooth workflow.
- Implement and monitor Standard Operating Procedures (SOPs) for clinic services.
- Ensure compliance with healthcare regulations, safety, and quality standards.
- Manage inventory, procurement, and maintenance of equipment and consumables.
Business Development & Sales
- Drive branch revenue, sales targets, and profitability.
- Plan and execute marketing and promotional activities to attract new clients.
- Analyze local market trends and competitors to identify growth opportunities.
- Collaborate with the marketing team to run effective campaigns.
Patient Experience & Client Relations
- Ensure high-quality patient care and client satisfaction.
- Handle escalations and resolve complaints with professionalism.
- Conduct patient feedback sessions and implement improvements.
- Maintain confidentiality and ethical standards in all patient interactions.
Team Management
- Lead, train, and motivate clinic staff, doctors, nurses, front office, therapists.
- Set performance goals and conduct regular performance reviews.
- Ensure proper staff scheduling, discipline, and work culture.
- Support staff development through continuous training and guidance.
Finance & Reporting
- Monitor branch budgets, expenses, and financial performance.
- Prepare and present weekly, monthly reports to senior management.
Requirements
Education & Qualifications
- Bachelor's degree in Business Administration, Healthcare Management, or related field.
Experience
- 3-7 years of experience in branch clinic, hospital, retail management.
- Prior experience in aesthetic, healthcare, wellness industry preferred.
Skills
- Strong leadership and team management abilities.
- Excellent communication, negotiation, and customer service skills.
- Knowledge of clinic operations, compliance, and healthcare standards.
- Sales-oriented mindset with business development acumen.
- Proficiency in MS Office and familiarity with CRM, clinic management software.
Benefits
- Cell phone reimbursement.
- Internet reimbursement.
Location
- In person.
Preferred Qualifications
- Minimum 3 years of experience.
- Day shift availability.
