Customer Success Manager

3 days ago

Jaipur Ahmedabad, India beBeeCustomer Full time ₹ 1,04,000 - ₹ 1,30,878

Job Description:

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  • A customer relationship executive builds and maintains long-term relationships with customers, ensuring satisfaction and loyalty through proactive engagement and support.
  • The primary goal is to provide exceptional customer service, acting as a main point of contact for inquiries, issues, and complaints.
  • Key responsibilities include managing a portfolio of accounts, processing customer inquiries, and identifying opportunities for upselling or cross-selling.
  • Strong interpersonal skills, a customer-centric mindset, and excellent problem-solving abilities are essential for success in this role.
  • To excel, one must have a deep understanding of the company's products and services to provide expert advice and solutions.
  • Collaboration with sales and marketing teams is also crucial in identifying business growth opportunities.
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Required Skills and Qualifications:

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  • Exceptional communication and interpersonal skills
  • Customer-centric mindset and ability to build strong relationships
  • Strong problem-solving and analytical skills
  • Ability to work collaboratively with sales and marketing teams
  • Deep understanding of company products and services
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Benefits:

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  • Opportunity to build and maintain long-term customer relationships
  • Chance to develop and improve customer service skills
  • Collaborative team environment
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Others:

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  • Professional development opportunities
  • Continuous learning and skill enhancement
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