Reliable System Solutions Expert

Job Title: Site Reliability Engineer

We are seeking a highly skilled Site Reliability Engineer to join our team. As a Site Reliability Engineer, you will play a critical role in ensuring the reliability and performance of our systems and applications.

We are a global leader in safety, innovation, reliability, and customer experience. Our employees have led the airline industry in operational excellence while maintaining our reputation for award-winning customer service.

Our mission is to connect people and cultures of the globe, fostering understanding across a diverse world and serving as a force for social good.

• Incident Management: Execute on Incident, Change Management, Problem Management processes
• Application Development: Building and supporting a reliable application suite for the environment in order to meet the development and maintenance requirements of systems/platforms.
• Technical Support: Provide consultation and direct technical support in life cycle planning, problem management, integration, and systems programming.
• Performance Monitoring: Evaluate platform performance and availability meet enterprise objectives through monitoring, timely service restoration, and tuning.
• Automation: Working to improve and implement automation of applications tasks.
• Troubleshooting: Providing technical support for systems/platforms according to application SLA's.
• Resiliency Engineering: Responsible for designing and developing resiliency in the application code, troubleshooting incidents, engaging with squads to address failure patterns, and participating in incident management.
• Problem-Solving: Strong Troubleshooting ability required.
• Communication: Leads calls or contributes in a logical fashion.
• Predictive Maintenance: Focus on resolving issues before they become incidents.
• Risk Assessment: Identify and articulate severity of impacts using provided monitoring tools and escalate as needed.
• Root Cause Analysis: Able to understand architecture and design of applications and identify or narrow focus for an incident based on symptoms.
• System Recovery: Perform root cause analysis to quickly recover from service interruptions, and to prevent recurring problems.
• Platform Tuning: Monitor, manage, and tune platforms to ensure expected availability and performance levels are achieved.
• Monitoring: Identify gaps in monitoring or documentation and reaches out to appropriate teams to fill those gaps.
• Change Management: Implement changes to platforms with minimal impact to the business by following enterprise standards and procedures.

• Bachelor's Degree: Bachelor's degree or industry certification in an applicable IT field, in addition to 3 years applicable experience in the design/administration/support of one or more platforms or Bachelor's degree in an IT field, in addition to two years applicable experience in the Design / administration / support of one or more platforms.
• Systems Experience: 3+ years of experience as a Systems Engineer or Site Reliability Engineer.
• Ops Automation: 3+ years of experience with ops automation using a scripting language such as Python or Ansible - Must Have with either one.
• Site Reliability Engineering Knowledge: Knowledge of Site Reliability Engineering: Theories and methodologies of reliability engineering; ability to design, develop and support various tools, services and applications to maintain a reliable site Environment.
• Performance Measurement and Tuning: Knowledge of system performance, testing and programming; ability to monitor, measure, and optimize system performance and network communication.
• CI/CD Pipeline: Knowledge of concepts, values and tools applied in building Continuous Integration (CI), Continuous Delivery and Continuous Deployment (CD) pipeline; ability to design, build, implement and maintain CI/CD pipelines to achieve the automation of software delivery process.
• Kubernetes and AWS: Kubernetes and AWS - Must.
• Docker: Docker (Good to have).
• Software Release Management: Knowledge of strategies, practices and tools for managing versions and distribution of software products and enhancements; ability to evaluate and improve release management practices and tools.
• Application Maintenance: Knowledge of production applications; ability to monitor application functions and resolve issues to maintain optimal conditions for system applications.
• Software Engineering: Knowledge of software engineering; ability to deliver new or enhanced software products.
• Agile Development: Knowledge of agile methodologies and the agile development lifecycle ability to utilize formal agile methodologies, disciplines, practices and techniques for the delivery of new and enhanced applications.

• Master's Degree: Master's degree in Computer Science, Information Technology or related field is preferred.
• VMWare VDI Experiences: Experiences and exposure to VMWare VDI implementations a huge plus.
• Dynatrace APM and Synthetic Monitoring: Experiences with Dynatrace APM and synthetic monitoring.
• Airline Applications and Infrastructure Technology: Experiences with airline applications and infrastructure technology is a plus.