Business Process Consultant
3 days ago
About the Role
We are seeking a talented Business Process Consultant to join our team at SAP. As a Business Process Consultant, you will be responsible for providing advisory and implementation services to evaluate, design, and configure end-to-end business processes as per the utilities and BRIM standard processes for cross industries.
Key Responsibilities
- Act as a trusted advisor on strategic accounts and face to client middle and top management level
- Implementation SAP Convergent Charging, Convergent Invoicing and proficient with tools i.e. core tool, cat tool, Bart tool and IEC
- Design and configure Consume to cash, Pre-paid and post-paid scenarios of cross industries
- Designing and configuration of e2e convergent charging processes with Integration of SAP Convergent Invoicing, Convergent Mediation and SOM
- Designing and configuration of Charge plans, charges, and refill plans, refill logic, translation tables, pricing macros etc.
- Possess decent understanding of Java API's and SOAP Web services
- Hands on in designing Rating Process, Charging Process, Refilling and Rerating, Session Rating
- Conduct show & tell workshops to demonstrate e2e customer service processes which are triggers from customer engagement
- Prepare business process design document, Functional specification configuration documents and test scripts as per the project requirements
- Design and configure Business Master Data, Account determinations, taxation procedures, collections strategy, Dunning procedure
- Design and configuration financial customer care processes
- Support knowledge sharing initiatives and identify training needs for strategic areas
- Define and maintain consulting services definition & maintenance and service delivery to the customer
- Engage with C-level stake holders in understanding business requirements, current solution landscape and propose newer solutions and applications that provide enhanced value from customer perspective
- Provide expert consulting services for customers
About You
To be successful in this role, you will need to have:
- Minimum 7 years' total experience with 3-4 years of experience in an lead customer engagement/customer service consultant role
- Expertise in designing and delivering e2e Convergent Charging, Convergent Invoicing processes for cross industry customer
- Skilled in managing senior customer as well as internal stakeholders
- Analytical, self-motivated, and enjoy problem solving
- Enjoy continuous learning and working efficiently in a fast-paced environment
- Hands on experience and deep knowledge of account receivables, accounts payables, security deposits, instalment plan, collection strategy, refunds, write-off, reconciliation
- Deep understanding of SAP's S/4HANA Utilities solution and service offerings including packaged solutions
- Clear alignment and cooperation across Client and SAP teams
- Experience in gathering requirements from Customers, Preparing the Business Process Design Document, configuring the system and preparing functional specifications and project relevant documentation
- Innovation mindset in identifying and developing new cross-customer topics
- Graduate / Post-Graduate degree in Management, in Commerce or CA, ICWA, IT or Engineering, or equivalent Telecom industry experience
- Certification on BRIM will be plus
- Excellent communication and presentation skills
- Team player and ability to work successfully in culturally diverse environments
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