Business Process Consultant

2 weeks ago

Gurgaon, Haryana, India SAP Full time

About the Role

We are seeking a talented Business Process Consultant to join our team at SAP. As a Business Process Consultant, you will be responsible for providing advisory and implementation services to evaluate, design, and configure end-to-end business processes as per the utilities and BRIM standard processes for cross industries.

Key Responsibilities

  • Act as a trusted advisor on strategic accounts and face to client middle and top management level
  • Implementation SAP Convergent Charging, Convergent Invoicing and proficient with tools i.e. core tool, cat tool, Bart tool and IEC
  • Design and configure Consume to cash, Pre-paid and post-paid scenarios of cross industries
  • Designing and configuration of e2e convergent charging processes with Integration of SAP Convergent Invoicing, Convergent Mediation and SOM
  • Designing and configuration of Charge plans, charges, and refill plans, refill logic, translation tables, pricing macros etc.
  • Possess decent understanding of Java API's and SOAP Web services
  • Hands on in designing Rating Process, Charging Process, Refilling and Rerating, Session Rating
  • Conduct show & tell workshops to demonstrate e2e customer service processes which are triggers from customer engagement
  • Prepare business process design document, Functional specification configuration documents and test scripts as per the project requirements
  • Design and configure Business Master Data, Account determinations, taxation procedures, collections strategy, Dunning procedure
  • Design and configuration financial customer care processes
  • Support knowledge sharing initiatives and identify training needs for strategic areas
  • Define and maintain consulting services definition & maintenance and service delivery to the customer
  • Engage with C-level stake holders in understanding business requirements, current solution landscape and propose newer solutions and applications that provide enhanced value from customer perspective
  • Provide expert consulting services for customers

About You

To be successful in this role, you will need to have:

  • Minimum 7 years' total experience with 3-4 years of experience in an lead customer engagement/customer service consultant role
  • Expertise in designing and delivering e2e Convergent Charging, Convergent Invoicing processes for cross industry customer
  • Skilled in managing senior customer as well as internal stakeholders
  • Analytical, self-motivated, and enjoy problem solving
  • Enjoy continuous learning and working efficiently in a fast-paced environment
  • Hands on experience and deep knowledge of account receivables, accounts payables, security deposits, instalment plan, collection strategy, refunds, write-off, reconciliation
  • Deep understanding of SAP's S/4HANA Utilities solution and service offerings including packaged solutions
  • Clear alignment and cooperation across Client and SAP teams
  • Experience in gathering requirements from Customers, Preparing the Business Process Design Document, configuring the system and preparing functional specifications and project relevant documentation
  • Innovation mindset in identifying and developing new cross-customer topics
  • Graduate / Post-Graduate degree in Management, in Commerce or CA, ICWA, IT or Engineering, or equivalent Telecom industry experience
  • Certification on BRIM will be plus
  • Excellent communication and presentation skills
  • Team player and ability to work successfully in culturally diverse environments

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