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Senior Training Specialist

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Chennai, Tamil Nadu, India beBeeTraining Full time ₹ 15,00,000 - ₹ 20,20,000
Training Program Director

We are seeking a seasoned Training Program Director to lead high-impact training initiatives for our BFSI clients within a dynamic call center environment.

This role demands strong expertise in US Banking, Crypto services, and Call Center Training Operations. You will oversee the development, deployment, and continuous improvement of customized training programs for BFSI processes (both Banking and Crypto), regulatory compliance, customer service excellence, sales, and risk/fraud prevention.

  • Design and execute comprehensive training strategies that drive employee performance and client satisfaction.
  • Standardize and continuously improve New Hire Training (NHT), Cross-Skilling, Upskilling, and Refreshers across all accounts.
  • Oversee training deployment schedules, batch management, and certification processes to ensure 100% training coverage.

As a key member of our training team, you will collaborate closely with Operations, Quality, Compliance, WFM (Workforce Management), and Client teams to align training with operational KPIs and account growth strategies.

Key Skills and Competencies:

  • Proven experience managing BFSI training teams in a large call center environment.
  • Expertise in US Banking, Financial Compliance, Cryptocurrency basics, and Call Center Operations.
  • Strong leadership skills: Mentoring, Performance Coaching, Conflict Resolution, and Employee Engagement.
  • Strong communication, stakeholder management, and client interaction capabilities.
  • Analytical and problem-solving orientation with data-driven decision-making skills.

Educational Qualifications:

  • Bachelor's or Master's Degree in Business Administration, Finance, Banking, or related fields.
  • Preferred: Certifications in Banking, Crypto (e.g., Certified Cryptocurrency Expert, Blockchain Council), Learning & Development (e.g., CPTM, ATD Certification).

Experience Required:

  • 6–8 years of experience in Banking/Financial Services/Call Center Training.
  • Minimum 3 years leading a BFSI Training function with experience managing AMs/Trainers directly.
  • Proven success in managing large new hire batches, account expansions, and complex BFSI client training portfolios.