ServiceNow Business Analyst

17 hours ago

Madurai, Tamil Nadu, India beBeeBusiness Full time ₹ 2,19,90,400 - ₹ 2,58,17,600

Job Overview

We are seeking an experienced Business Analyst to fill this position. The successful candidate will act as the liaison between stakeholders, product managers, and the implementation team.

  • Gather, analyze, and review customer requirements; maintain backlog in collaboration with product owners and vendors.
  • Ensure solutions align with ServiceNow best practices and propose alternatives where necessary.
  • Provide guidance on process improvements and platform capabilities.
  • Stay updated on ServiceNow product evolutions and share insights with the team.
  • Organize and support User Acceptance Tests (UAT), including preparation of key test scenarios.
  • Drive and support functional workshops with end-users, ensuring critical topics are addressed.

Key Responsibilities

To succeed in this role, you will need:

  • 6+ years hands-on experience as a Business Analyst / Product Manager / Product Owner on the ServiceNow platform.
  • Strong expertise in Order Management, especially the data model.
  • Experience with data activities, CMDB knowledge, and data migration from external tools into ServiceNow.
  • Strong grasp of functional aspects of data and ability to work with SMEs on mappings.
  • Knowledge of CSDM (Common Service Data Model).
  • Experience managing large data extractions and transforming them into ServiceNow target formats.
  • Familiarity with CSM/OM data model and best practices for data usage.
  • Knowledge of API Integration and ITIL processes.
  • Experience in large-scale transformation projects is a plus.
  • Good knowledge of Agile/SCRUM methodologies.

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