ServiceNow Administrator

3 days ago

Madurai, Tamil Nadu, India beBeeCareer Full time US$ 40,000 - US$ 80,000

As a seasoned IT professional, you will play a pivotal role in the design, implementation, and maintenance of our organization's network infrastructure. Your expertise will ensure high availability, security, and performance of systems to support business operations.

Key Responsibilities:

  • Install, configure, and maintain physical and virtual servers, including Windows Server, Linux, VMware, and Hyper-V.
  • Monitor server performance, availability, and capacity to ensure optimal operation.
  • Perform regular backups and disaster recovery testing to safeguard data.
  • Apply patches, updates, and security configurations to servers to protect against vulnerabilities.
  • Manage Active Directory, DNS, DHCP, and other server roles.

Security and Compliance:

  • Implement and enforce security policies, procedures, and best practices for servers and networks.
  • Conduct regular vulnerability assessments and penetration testing.
  • Ensure compliance with industry standards and regulations.

Required Skills & Qualifications:

  • Strong knowledge of server operating systems, including Windows and Linux.
  • Experience with virtualization technologies, including VMware and Hyper-V.
  • Familiarity with cloud platforms, such as AWS, Azure, and Google Cloud.

Support and Troubleshooting:

  • Provide technical support for server and network-related issues.
  • Document and resolve incidents in a timely manner using ticketing systems.
  • Conduct root cause analysis and implement preventive measures.

Problem-Solving:

  • Ability to diagnose and resolve complex server issues.
  • Analytical mindset with a focus on root cause analysis.

Communication:

  • Excellent verbal and written communication skills.
  • Ability to explain technical concepts to non-technical stakeholders.

We are seeking an experienced ServiceNow administrator to perform day-to-day operations tasks and activities of IT Service Management processes using the ServiceNow platform. The ideal candidate will have 5-8 years of relevant experience and a strong background in ITIL process improvement and ServiceNow Administration.

Key Responsibilities:

  • Administer and maintain the ServiceNow platform with a focus on IT Service Management modules, such as Incident, Problem, Change Request, and Knowledge Management.
  • Configure and optimize ServiceNow workflows, business rules, UI policies, and notifications to meet business requirements.
  • Design, develop, and maintain reports and dashboards within ServiceNow to support operational management and compliance needs.

For the ServiceNow CMDB Engineer role, we seek an experienced engineer to join our IT Service Management team. The ideal candidate will have 5-8 years of hands-on experience in ServiceNow CMDB implementation, configuration, and maintenance.

Key Responsibilities:

  • Design, implement, and maintain the ServiceNow Configuration Management Database (CMDB) to ensure accurate representation of infrastructure and application assets.
  • Configure and customize ServiceNow CMDB modules, including Discovery, Service Mapping, and integrations with external data sources.
  • Develop and maintain CMDB data models, relationships, business rules, workflows, and automation scripts.

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