
Odessa Support Professional
4 days ago
Job Overview:
The Odessa Application Management Associate is a pivotal role that serves as the first point of contact for internal and external users seeking technical assistance.
Key responsibilities include diagnosing and resolving basic technical issues related to Odessa, Platform Tools, and API/network connectivity.
Additional tasks involve performing configuration changes in Odessa to meet user requirements, escalating complex issues to higher-level support teams or Odessa when necessary, and maintaining accurate records of user interactions and technical issues in the ticketing system.
Providing timely follow-up with users to ensure their issues are resolved to their satisfaction, assisting with user account management, including password resets and access permissions, and contributing to the development and maintenance of knowledge base articles and documentation for common issues and solutions.
Required Skills and Qualifications:
- Previous experience in a customer service or technical support role.
- Knowledge of Odessa and its functionalities.
- Strong problem-solving skills and ability to work independently.
- Excellent verbal and written communication skills.
- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
Key Qualities We're Seeking:
- Effective communication with clarity.
- Strong collaboration and teamwork skills.
- Creative problem-solving and efficiency.
- Adaptability and flexibility in new situations.
- Demonstrated strong work ethic and professionalism.
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