
Chief Operating Officer
5 days ago
Job Title: Executive Producer of Operations
Job DescriptionWe are seeking an experienced and skilled professional to lead our Post Production team as the Executive Producer of Operations. This role involves overseeing application engineering, production support, and incident/problem management to ensure smooth operations across business-critical applications.
- End-to-End Production Ownership: You will be responsible for owning and managing the production environment of enterprise applications, focusing on stability, performance, and scalability.
- Application Engineering Oversight: You will collaborate with engineering teams to ensure high availability and reliability of applications. You will drive continuous improvement, automation, and performance tuning.
- Production Support & Incident Management: You will lead 24x7 production support operations. You will define SLAs, drive root cause analysis (RCA), and ensure timely resolution of issues with minimal business disruption.
- Solutioning & Technical Leadership: You will provide direction on technical solutions, architecture decisions, and process improvements. You will evaluate and implement tools to enhance monitoring, alerting, and response mechanisms.
- Stakeholder Management: You will build strong relationships with internal business units, clients, and external partners. You will act as the single point of contact for production-related issues and communications.
- Cross-Functional Collaboration: You will work closely with product managers, developers, QA, infrastructure, security, and compliance teams to align on priorities and ensure production readiness.
- Risk & Compliance: You will ensure production environments adhere to all compliance, audit, and security standards. You will mitigate operational risks through proactive monitoring and controls.
- Team Leadership: You will manage and mentor a high-performing team of production engineers and support analysts. You will foster a culture of accountability, agility, and continuous learning.
Qualifications & Skills:
- Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
- 15+ years of experience in IT, with 5+ years in a leadership role in production/application support.
- Proven experience in managing large-scale, business-critical applications in a complex IT environment.
- Strong problem-solving, crisis management, and decision-making skills.
- Deep understanding of ITIL framework, DevOps principles, and SRE best practices.
- Excellent interpersonal and stakeholder management skills.
- Experience with monitoring tools (e.g., Splunk, AppDynamics, Dynatrace), cloud environments (AWS/Azure), and automation (CI/CD pipelines).
- Strong verbal and written communication skills.
Thank you for your interest in this opportunity. We look forward to reviewing your application.
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