
Customer Experience Specialist
1 week ago
We are currently seeking a highly skilled Booking Team Professional to serve as the primary contact for our international guests.
The ideal candidate will possess strong English language proficiency, exceptional communication skills, a talent for sales, and a customer-centric approach.
You will receive comprehensive training from our team to efficiently handle emails and other tasks, while providing a personalized experience for each guest.
Preference will be given to candidates with a background in Delhi/NCR and who can join immediately.
Responsibilities:- Answer booking inquiries of guests in a friendly and professional manner.
- Pay close attention to the guest's requirements to ensure understanding of inquiries and provide an appropriate response.
- Provide accurate information regarding availability, accommodation types, areas etc.
- Assist with marketing tasks when needed.
- A degree in tourism or Public Relations is preferred.
- Fluent English speaking and writing skills.
- Strong communication and interpersonal skills.
- Good computer skills, including the ability to type and talk while navigating multiple applications.
- Interest in the travel and hospitality industry.
- Flexibility to work evening and weekend shifts.
As a Booking Team Professional, you will play a vital role in ensuring that our guests have a memorable stay at our facilities.
You will be part of a dynamic team that values customer satisfaction and continuous improvement.
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