Hotel Guest Experience Manager

1 day ago

Tirupati, Andhra Pradesh, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 15,00,000

**Job Overview:**

  • We are seeking a highly skilled and organized individual to manage daily tasks and workloads, including incoming guest calls & emails and provide information about hotel services in accordance with established standards.

**Key Responsibilities:**

  • The ideal candidate will effectively utilize effective communication skills & a keen eye for details to ensure all reservations, enquiries, and special requests are accurately processed & confirmed in line with company policies.
  • Educate guests on hotel philosophy and wellness offerings while addressing their individual needs.
  • Provide exceptional customer service by handling complex inquiries and requests.
  • Maintain a professional and courteous approach during guest interactions.
  • Maintain accurate records and generate reports related to reservations, occupancy, and revenue as needed.
  • Ability to work under pressure and handle high volumes of work during peak periods.
  • Build and maintain strong relationships with regular guests to encourage repeat visits and cultivate new guest relationships to foster loyalty.
  • Assist guests with reservation bookings via phone and email, ensuring accurate and up-to-date records are maintained in the Property Management System (PMS) & CRM.
  • Proactively follow up and engage with guests throughout their journey at our hotel to enhance their overall experience.
  • Identify, analyze and solve problems effectively.

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