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Guest Service Agent

4 weeks ago

Tirupati, Andhra Pradesh, India Ptosh Hotels Inc Full time
PRIMARY DUTIES AND ACCOUNTABILITIES:
Room Assignments, Changes, and Issues
·
Checks guests into and out of the hotel in an accurate, speedy, and courteous
manner.
·
Efficiently handles all payments received whether they are cash, credit card,
checks, or traveler's checks. Balances/verifies all monetary transactions in the
appropriate accounts.
·
Ensures that all hotel keys are distributed to the appropriate parties and that
guest privacy is maintained.
·
Responsible for maintaining all documentation regarding room registration,
changes, charges, credit card transactions, customer service and maintenance
issues.
Guest Service
·
Offers guests assistance whenever possible.
·
Responsible for resolving escalated customer relations issues.
·
Answers inquiries pertaining to hotel policies and services.
·
Must respond to and follow-up on all guest requests to ensure customers are
satisfied with the hotel's services and accommodations.
·
Responsible for positively representing and promoting the property.
·
Ensures systems and procedures are in place and followed for guest safety and
security.
Other Duties as Assigned
·
Properly compiles, completes, and distributes reports to all management and
relevant staff.
·
Reports any maintenance, security, or safety issues to the appropriate staff.
SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE
· High School Diploma or GED required.
· Previous front desk experience highly preferred.
· Prior experience using Windows based software including Microsoft Word, Excel, and Outlook highly preferred.
· Excellent organizational and prioritization skills.
· Ability to work well and collaborate with others.
· Superior customer service skills.
· Excellent communication skills.
· Able to work US hours
· Able to work a flexible schedule
· Should have own laptop and Wifi