Reservations Expert

A key player in delivering exceptional guest experiences as a skilled Reservation Agent.

We seek a highly organized and communicative individual to manage reservations efficiently from a remote location. As a skilled Reservation Agent, you will be responsible for delivering exceptional guest experiences and ensuring seamless interactions with our guests.

• You will process refund requests and resolve billing discrepancies according to established policies.
• Addressing guest inquiries, concerns, complaints, and disputes with empathy and professionalism is essential.
• You will offer personalized recommendations for local attractions, dining, and activities to enhance guest satisfaction.
• Lead and mentor a team of reservation agents, fostering a positive and collaborative work environment.
• Analyze data to identify opportunities for improving reservation processes and guest satisfaction.
• Ensure adherence to policies and procedures.