Team Leadership Position

2 weeks ago


Delhi, Delhi, India beBeeFieldAuditor Full time ₹ 25,00,000 - ₹ 50,00,000
Job Opportunity

The Process Excellence team focuses on maintaining and elevating customer interaction quality.


Key Responsibilities
  • Conduct regular audits of agent communications across calls, chats, and other channels to ensure accuracy, consistency, and compliance.
  • Ensure compliance across different verticals and run initiatives in coordination with business stakeholders to drive key business metrics.

About the Role

This role involves leading a team of Field Quality Analysts responsible for auditing field visits conducted by Collection Agents at customer addresses.


Requirements
  • Strong communication and influencing skills.
  • Comfort with Field visits.
  • Strong team management skills.
  • Quality Audit experience is preferred but not mandatory.
  • Valid driving licence and a working vehicle for commute.
  • Geographical understanding of specified area and fluency in local language.
  • 2 - 5 years of people management experience in sales, operations, customer experience or collections role.
  • Working knowledge of MS Excel and Google Sheets.
  • High professional ethics and integrity.

Accountabilities
  • Manage a team of Field Quality Analysts for effective audit coverage.
  • Oversee daily field operations, conduct regular follow-ups, and provide on-site training.
  • Identify audit anomalies, refine sampling methods, and ensure adherence to SOPs.


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