Service Operations Lead

4 days ago


Ellore, Andhra Pradesh, India beBeeOperations Full time ₹ 12,00,000 - ₹ 15,00,000

Job Description:

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We are seeking a skilled Service Operations Lead to oversee service operations for press part tooling customers. This role requires exceptional leadership and team management skills, as well as strong technical knowledge of pharma engineering standards and safety protocols.

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Key Responsibilities:

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  • Lead and manage service operations teams to ensure timely execution of Annual Maintenance Contracts (AMCs)
  • Develop and implement strategies to improve service quality and customer satisfaction
  • Collaborate with cross-functional teams to resolve customer complaints and concerns
  • Guide and mentor service engineers and technicians to enhance their skills and performance
  • Maintain accurate service documentation and performance reports
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Required Skills and Qualifications:

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To be successful in this role, you will need:

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  • A Bachelor's degree in Mechanical Engineering or a related field
  • At least 8 years of experience in the pharma engineering or tooling industry
  • Excellent leadership and team management skills
  • Strong analytical and problem-solving abilities
  • Effective communication and customer relationship skills
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Benefits:

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This role offers a competitive salary and benefits package, as well as opportunities for professional growth and development.

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Location:

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Mumbai

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Contact Information:

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Email: bhumirajsinhrathod@parle-elizabeth.com



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