Lead Last Mile Operations

1 week ago


Ellore, Andhra Pradesh, India beBeeOperations Full time ₹ 20,00,000 - ₹ 40,00,000
City Operations Lead

Our organization seeks an accomplished City Operations Lead to oversee and drive the success of last mile operations for a cutting-edge instant house help service. As a key member of our team, you will be responsible for leading end-to-end city-wide operations, ensuring timely delivery of services, and developing scalable processes that expand the value proposition.

Key Responsibilities:
  • Strategically lead city-wide operations to achieve optimal efficiency and customer satisfaction
  • Manage ground staff and last mile operations, including deployment, training, uptime, servicing, and utilization
  • Develop and implement performance monitoring metrics using key performance indicators (KPIs) such as on-time delivery, service breaches, lost orders, and cost per service
  • Build and lead teams of hub executives and recruiters to drive service staff acquisition through on-ground marketing
  • Collaborate with cross-functional teams to drive innovation and continuous improvements in technology and algorithms used by the operations team

Requirements:

  • 10-14 years of experience in driving business and last mile operations
  • Experience handling operations P&L, large grey collar teams, and complex ground operations
  • Excellent data and analytical skills to own performance metrics
  • Fluency in English, Hindi, and Marathi


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