Digital Transformation Leader

Job Overview :

The Enterprise Architect is a senior leader responsible for the overall architecture and strategy of our platform in an organization.

This role provides a broad, strategic view of how the platform fits into the enterprise IT landscape, ensuring that solutions support long-term business objectives.

The Enterprise Architect will lead the strategic design, development, and governance across the enterprise, aligning capabilities with the company's technology roadmap and digital transformation goals.

Key Responsibilities :

• Platform Architecture & Roadmap : Define and maintain the enterprise-wide platform architecture and technical roadmap, ensuring solutions are scalable, maintainable, and aligned with business strategy.
• Establish standards and reference architectures for using the platform across various business units.
• Governance & Best Practices : Develop and enforce governance frameworks, design principles, and coding standards for the platform.
• Oversee reviews and change control processes to ensure consistency and compliance across the life cycle of implementation.
• Integration & Interoperability : Lead the integration of the proposed platform with other enterprise systems (ERP, CRM, cloud services) to ensure seamless data flow and interoperability.
• Define integration strategies (APIs, middleware, data synchronization) and ensure our platform plays well within the broader IT ecosystem.
• Technical Leadership : Provide deep technical leadership and mentorship to solution architects, developers, and admins.
• Innovation & Continuous Improvement : Stay up-to-date with latest releases and features (AI/ML capabilities, automation, Virtual Agent, App Engine), evaluate new functionalities and recommend their adoption to drive improvement and innovation on the platform.
• Stakeholder Collaboration : Work closely with business leaders, IT executives, and architects to translate business objectives into solutions.
• Act as a subject-matter expert and advisor, evangelizing platform capabilities and ensuring that our team supports evolving business processes and digital transformation initiatives.
• Platform Performance : Ensure the platforms reliability, security, and performance by implementing best practices for instance health, monitoring, and upgrade management.

Required Skills & Qualifications :

• Education : Bachelor's degree in Computer Science, Information Systems, or related field.
• Work Experience : ~10+ years of experience in IT, including several years in an architecture leadership role.
• At least 5 years of hands-on experience with our platform, designing and implementing enterprise-level solutions across multiple modules.
• Proven experience architecting implementations at scale, including designing platform architecture, data models, integrations, and customizations.
• Demonstrated success in leading large projects or platform initiatives from conception to delivery.
• Strong understanding of IT Service Management and ITIL frameworks.
• Experience aligning processes with ITIL best practices and overall business workflows.
• Broad knowledge of enterprise technology stacks and architecture principles.
• Familiarity with web technologies and integration methods relevant to our platform.
• Ability to analyze complex business requirements and translate them into an architectural blueprint.
• Strong problem-solving skills to address platform issues, optimize performance, and design scalable solutions.

Desired Skills & Competencies :

• Strategic Thinking : Ability to envision how our platform can enable future-state business processes and digital transformation.
• Capable of developing long-term plans and translating strategy into actionable architecture.
• Excellent communication skills, with the ability to articulate complex technical concepts to both technical teams and non-technical stakeholders.
• Strong presentation and negotiation skills to drive decisions and build consensus on architectural choices.
• Proven leadership and team-building skills.
• Comfortable leading cross-functional teams and coordinating between technical staff, project managers, and business stakeholders.
• Able to foster collaboration and drive alignment in a matrixed environment.
• Hands-on and adaptable, with a willingness to dive into details when necessary.
• Able to handle changing priorities and guide the organization in adopting new features or best practices as the platform evolves.
• Continuous learner who keeps abreast of technology trends and identifies opportunities to leverage them via our platform.
• Strong business acumen and user-centric mindset.
• Balances technical excellence with practical business value, ensuring that architectural decisions enhance user experience.

Typical Experience Range :

• Typically 10-15+ years of overall IT experience, with a substantial portion in architecture and leadership roles.
• Most candidates for this role have 5+ years of dedicated experience in progressively senior positions.
• Experience leading multiple end-to-end implementations and working in large-scale, global environments is expected.
• This role is generally a senior-level position, suited for professionals who have a blend of technical depth and strategic business.