Optimize Business Processes With Us

2 days ago

Hyderabad Secunderabad Telangana, India beBeeAdministration Full time ₹ 9,00,000 - ₹ 12,00,000
Jira Administrator Job Description\

Role Summary:

The Jira Administrator will play a pivotal role in optimizing our use of Atlassian tools to ensure the streamlined operations of the organization. This role requires expertise in Jira, Confluence, and Bitbucket to drive the setup, maintenance, and enhancement of these tools, supporting teams across the organization.

Key Responsibilities:

  • Atlassian Suite Management: Administer, maintain, and optimize the use of Atlassian tools, including Jira, Confluence, and Bitbucket, ensuring they meet the evolving needs of the business.
  • User Management: Set up, administer, and remove user accounts, ensuring the strict adherence to security guidelines.
  • Customization & Integration: Customize projects, create custom workflows, set permissions, and integrate with other tools or plugins as necessary.
  • Performance Management: Ensure that the Atlassian suite performs at optimal levels, with minimal downtime and in line with agreed SLAs.
  • Training & Support: Offer training to new users and provide support to existing users, addressing queries and resolving issues in a timely manner.
  • Documentation: Create and maintain detailed documentation related to configurations, procedures, and best practices for using Atlassian tools.
  • Updates & Upgrades: Monitor and implement necessary software updates or upgrades, ensuring compatibility and minimal disruption.
  • Collaboration: Work closely with various departments, including IT, development, and product teams, to understand and address their Atlassian tool-related needs.
  • Security: Ensure that Atlassian tools comply with the organization's security standards, conducting regular audits and responding to any potential threats or breaches.
  • Reporting & Analytics: Develop and maintain dashboards and reports for tracking project status, performance, and other key metrics.
  • Stay Updated: Keep abreast with the latest features, best practices, and changes in the Atlassian ecosystem, proposing and implementing relevant improvements.

Qualifications and Experience:

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • 5+ years of experience in managing Atlassian tools, especially Jira, Confluence, and Bitbucket.
  • Demonstrated ability in customizing and setting up advanced Jira workflows, schemes, custom fields, and dashboards.
  • Strong understanding of Agile methodologies.
  • Familiarity with directory synchronization between LDAP and Atlassian tools.
  • Experience with SQL and proficiency in querying the Jira database.
  • Knowledge of integration between Atlassian tools and third-party applications.

Desired Skills:

  • Excellent troubleshooting skills with the ability to diagnose and address user issues efficiently.
  • Strong organizational and multitasking capabilities.
  • Ability to work collaboratively within a diverse team environment.
  • Excellent communication skills, both written and verbal.
  • Passionate about continuous learning and adapting to new technologies.

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