Director of Operational Efficiency

1 week ago

Bengaluru, Karnataka, India beBeeExcellence Full time ₹ 8,00,000 - ₹ 12,00,000
Job Title:

Process Excellence Manager

About the Role:

This key role involves delivering business transformation, designing and implementing operational excellence frameworks, formulating and managing KPI tables, identifying and leading improvement initiatives in internal business/operational processes, driving innovation and automation for waste elimination and efficiency improvement, engaging the employee base in various operational excellence initiatives, overseeing multiple projects across different LOBs, ensuring timely delivery and quality standards, leading a diverse team of 20+ members including Business Analysts, Process Excellence Leads/AMs & content developers, identifying process gaps and implementing efficiency-driven solutions to improve workflows and service delivery, working closely with Process Excellence Analysts to standardize operations, reduce inefficiencies and drive continuous improvement, leveraging data insights to track performance, optimize processes and ensure compliance with internal and client-defined SLAs.

Key Responsibilities:
  • Business Transformation (80%): Delivering business transformation, designing and implementing operational excellence frameworks best suited for the vertical.
  • Project Management: Overseeing multiple projects across different LOBs, ensuring timely delivery and quality standards.
  • Team Leadership: Leading a diverse team of 20+ members, including Business Analysts, Process Excellence Leads/AMs & content developers.
  • Operational Excellence: Identifying process gaps and implementing efficiency-driven solutions to improve workflows and service delivery, working closely with Process Excellence Analysts to standardize operations, reduce inefficiencies and drive continuous improvement, leveraging data insights to track performance, optimize processes and ensure compliance with internal and client-defined SLAs.
Requirements:
  • Currently working as at least Assistant Manager or Manager for 2+ years.
  • Strong Analytical & Problem-Solving Skills.
  • Demonstrated project / program management skills.
  • Extensive understanding of mistake proofing & automation tools.
  • Lean Six Sigma GB certified (or BB trained) would be an added advantage.
  • Experience of E-Commerce / Internet Industry either directly with organizations in this space or indirectly as a service provider would be an added advantage.
  • People management skills.
  • Great communication skills, self-motivated independent worker, excellent interpersonal skill.
  • Strong stakeholder and client management skills.
  • Ability to lead and manage a diverse team across multiple functions.
  • Excellent analytical, problem-solving, and decision-making abilities.
  • Proficiency in project management tools, reporting dashboards, and financial systems is a plus.
What We Offer:
  • A challenging and dynamic work environment.
  • Opportunities for career growth and professional development.
  • Competitive salary and benefits package.
  • A collaborative and supportive team culture.
How to Apply:

Please submit your application, including your resume and cover letter, to [insert contact information].

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