Technical Support Specialist
3 weeks ago
**Support Technical Expertise**
As a key member of the Aspigile Solution team, the Technical Support Specialist will provide critical technical support to clients, driving prompt resolutions to hardware or software issues. This role requires a unique blend of technical expertise, problem-solving skills, and effective communication.
**Responsibilities**
- Provide on-site and remote technical support to clients, troubleshooting hardware or software issues.
- Analyze network activity to identify performance issues and collaborate with IT staff to resolve them.
- Participate in team meetings to discuss new technology initiatives and best practices.
- Install, configure, and troubleshoot computer hardware components.
- Analyze data from logs and other sources to identify and resolve problems with computer networks or applications.
- Design or update computer networks or operating systems to improve performance or functionality.
- Maintain documentation of all actions taken during the troubleshooting process.
- Determine the cause of problems and suggest solutions for problems related to computer hardware or software.
- Develop plans for disaster recovery in case of system failure or data corruption.
**Requirements**
The ideal candidate will possess a strong background in computer hardware and software, with a focus on technical support and troubleshooting. Familiarity with C# / C++ programming is required.
As a member of the Aspigile Solution team, you will work closely with all levels of customers and external engineers and management on complex problems. You will prioritize workload and advance technical problems to the next level of expertise when necessary.
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