
Candidate Experience Specialist
4 days ago
Job Role: Candidate Support Intern(Job + PGDM Program)
This internship offers a unique opportunity to be part of our candidate support team and contribute to delivering exceptional customer experiences.
You will play a crucial role in managing candidate communications, verifying documentation, and ensuring that all candidate interactions are handled with professionalism and empathy.
Your responsibilities will include educating candidates on the documentation process, providing guidance and support to ensure they understand the requirements.
- Educate candidates on the documentation process, providing guidance and support to ensure they understand the requirements.
- Document candidate interactions and feedback to identify trends and areas for improvement in the candidate experience.
You will collaborate with cross-functional teams to address candidate needs and enhance the overall experience.
Create and maintain support documentation to streamline common and recurring questions.
Handle level 1 escalations that require a solid understanding of our documentation and candidate support processes.
Responsibilities:- Be a candidate champion, addressing inquiries and resolving issues via email or chat.
- Review candidate-provided documents for completeness and accuracy, communicating clearly if additional information is required.
- Collaborate with cross-functional teams to address candidate needs and enhance the overall experience.
- Assist Candidate Success Managers with tasks such as updating candidate information and informing internal teams of any escalated issues.
We're looking for individuals who embody the qualities of a High Agency, Communication Champion, Detail Detective, Tech Savvy and Team Player.
This internship is designed to provide you with valuable experience in candidate support and help you develop essential skills in communication, problem-solving, and teamwork.
The successful candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
We offer a competitive package of benefits, including ongoing training and development opportunities, and the chance to be part of a dynamic and supportive team.
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