IT System Support Specialist
2 weeks ago
**IT Infrastructure Specialist**
The IT infrastructure specialist is responsible for ensuring seamless business operations by providing comprehensive support across all IT systems. This includes desktops, laptops, mobile devices, and enterprise applications.
**Key Responsibilities:**
- Provide technical support for all IT systems.
- Monitor and maintain all IT infrastructure (servers, storage, networks).
- Handle user requests and incidents via the helpdesk/ticketing system.
- Administer user accounts, email systems, and security groups in Active Directory/Office 365.
- Troubleshoot connectivity and system access issues.
- Assist in IT projects (cloud migration, system upgrades, security enhancements).
- Collaborate with vendors and external providers for IT services and escalations.
**Essential Skills:**
- 1–3 years of IT experience.
- Knowledge of Windows/Linux servers, virtualization, and cloud platforms.
- Strong understanding of networking (LAN/WAN, DNS, DHCP).
- Good analytical, troubleshooting, and customer service skills.
**Personal Qualities:**
- Smart Work
- Customer Focus
- Time Management
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