Education Program Specialist

2 weeks ago

Vadodara, Gujarat, India beBeeEdtech Full time US$ 8,00,000 - US$ 12,00,000
Program Coordinator Job

About us:

We are committed to providing high-quality education by collaborating with top-tier universities worldwide.

Our unique model combines state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors, and coaches to educate individuals globally.

As a Program Coordinator within our team, you will play a key role in ensuring the smooth operation of our programs, providing support to learners, and coordinating with internal teams to ensure a seamless learning experience.

  • Learner Support: Serve as the point of contact for learners, addressing inquiries, guiding them through the program journey, and resolving issues to ensure a positive experience.
  • Stakeholder Collaboration: Work closely with internal teams to manage program timelines, ensure alignment of deliverables, and identify areas for process improvement.
  • Process Improvement: Identify opportunities to streamline program delivery, enhance learner satisfaction, and implement best practices for efficiency.
  • Quality Control: Ensure that all learning communications adhere to quality standards and branding guidelines set by the process.

Requirements:

  • Bachelor's degree in a relevant field or equivalent qualification.
  • Excellent Communication: Strong written and verbal communication skills are essential.
  • Adaptability to Business Needs: Ability to respond to tickets, chats, and out-calling as per business requirements.
  • Customer-Focused: Demonstrated experience in a customer support role with the ability to resolve learner inquiries professionally and effectively.
  • Tech-Savvy: Ability to quickly adapt to new software platforms and tools.
  • Detail-Oriented: High attention to detail in written communication and problem-solving.
  • Team Player: Collaborative mindset with a willingness to work across teams to provide exceptional learner support.
  • Experience in EdTech or a related field: Prior experience with online education, services delivery, or familiarity with digital learning tools.

Why Choose Us:

You'll have the opportunity to make a real impact by helping professionals worldwide achieve their learning goals. We offer a collaborative, inclusive work environment, opportunities for professional growth, and the chance to work with leading global educational institutions.

Key Responsibilities:

In this role, you will be responsible for:

  • Providing exceptional learner support through timely responses to inquiries and resolving issues efficiently.
  • Collaborating with internal teams to manage program timelines and ensure alignment of deliverables.
  • Identifying opportunities for process improvement and implementing best practices for efficiency.
  • Maintaining high-quality learning communications that adhere to quality standards and branding guidelines.

Benefits:

We offer a competitive salary package, comprehensive benefits, and opportunities for career growth and development.

Growth Opportunities:

At [Company Name], we invest in our employees' growth and development, offering training, mentorship, and opportunities for advancement.

Career Development:

We believe in the importance of continuous learning and skill development, providing resources and support to help you achieve your career goals.

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