Customer Support and Resolution Specialist

19 hours ago


Vijayawada, Andhra Pradesh, India Genpact Full time
About Us
Genpact is a global professional services firm that delivers business outcomes that shape the future. With 125,000+ people across 30+ countries, we are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.

We serve and transform leading enterprises, including Fortune Global 500 companies, with our deep industry knowledge, digital operations expertise, and experience in data, technology, and AI.

Job Overview
In this role as a Voice/Chat Support Associate/Sr. Associate, you will be responsible for providing world-class experiences for our members while handling their inbound phone inquiries about disputed transactions. You will initiate new disputes by capturing relevant information from members accurately, adhering to US regulatory & compliance requirements.

Responsibilities
* Servicing inbound phone inquiries from members regarding service and support* Handling domain experience in BFSI, channel experience in Voice (International Voice Process), and work experience in International Voice process* Demonstrating excellent communication and comprehension competencies* Maintaining typing speed of >25 WPM and working in rotational shifts* Possessing customer-centric attitude, patience, and empathy, with an eye for detail* Utilizing tools such as Google Sheets and Google Docs or Microsoft Excel and Microsoft Word to validate caller identity and safeguard member information* Capturing customer interactions, notes, and relevant information using web-based applications and submitting dispute claims forms within prescribed timelines* Executing dispute claim investigations according to Federal Regulations E and Z, NACHA Operating Rules, and other applicable regulations* Guiding members through online tools and applications to enable document uploading* Adhering to policies and procedures while showcasing member-centric servicing ethos

Required Skills and Qualifications
* Bachelor's Degree preferred* Comfortable working in a 24/7 environment with rotational shifts* Relevant experience in performing Dispute Intake or similar banking/Fintech processes in the ACH, debit, and/or credit card industry* Strong written and verbal English skills and ability to compose grammatically correct, concise, and accurate responses* Excellent customer service skills and ability to assist customers independently* Strong interpersonal skills, communicating complex transactional issues correctly and clearly to internal and external customers* Self-discipline, diligence, proactivity, and attention to detail* Ability to effectively manage time and prioritize multiple tasks* Ability to maintain high levels of confidentiality and data security standards* Understanding of MS Office applications like Excel, Word, PowerPoint, Outlook, etc.

Estimated Salary: $55,000 - $65,000 per year, based on location and experience.

About Genpact
Genpact is an Equal Opportunity Employer, considering applicants without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or any other characteristic protected by applicable laws.

We strive to create a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit our website.

  • Vijayawada, Andhra Pradesh, India Nalanda Vidyaniketan Full time

    Job Title: Student Support SpecialistNalanda Vidyaniketan School is seeking a highly skilled and compassionate Student Support Specialist to join our team. This role plays a crucial part in fostering strong relationships between parents and the school, ensuring the holistic development of students.About the Role:The Student Support Specialist will work...


  • Vijayawada, Andhra Pradesh, India Nalanda Educational Institutions Full time

    Job SummaryThe Executive Administrative Support Specialist at Nalanda Educational Institutions is responsible for providing comprehensive administrative support to ensure the efficient operation of the school. This role involves coordinating various administrative tasks, managing communication, and supporting the school's administrative staff and faculty.Key...


  • Vijayawada, Andhra Pradesh, India Nalanda Academy of Science and Technical Education Full time

    Job DescriptionNalanda Academy of Science and Technical Education seeks a dedicated and experienced Scientific Education Specialist to join our team. The successful candidate will be responsible for planning and delivering high-quality science lessons that align with CBSC standards.The ideal candidate will have a strong background in science education, with...


  • Vijayawada, Andhra Pradesh, India Nalanda vidyaniketan school Full time

    About UsNalanda Vidyaniketan School is a renowned institution committed to providing a supportive environment for students, staff, and parents.Job SummaryWe are seeking an experienced Mental Health Support Specialist to join our team. This role involves providing emotional, psychological, and social support to individuals in need.Key...


  • Vijayawada, Andhra Pradesh, India Nalanda vidyaniketan school Full time

    Nalanda Vidyaniketan School seeks a skilled Psychology Specialist to provide emotional, psychological, and social support to students, staff, and parents as needed. The successful candidate will address individual and group concerns, promote mental well-being, and work collaboratively with teachers and administrators to create a supportive school...


  • Vijayawada, Andhra Pradesh, India Nalanda vidyaniketan school Full time

    About the RoleWe are seeking a skilled and compassionate School Mental Health Support Specialist to join our team at Nalanda Vidyaniketan School.Job SummaryThe successful candidate will provide emotional, psychological, and social support to students, staff, and parents as needed, addressing individual and group concerns, promoting mental well-being, and...


  • Vijayawada, Andhra Pradesh, India Nalanda Educational Institutions Full time

    We are seeking a highly organized and detail-oriented Administrative Executive to join our team at Nalanda Educational Institutions. This is a full-time position that requires occasional evening or weekend work.The successful candidate will provide comprehensive administrative support to ensure the efficient operation of the school, including coordinating...


  • Vijayawada, Andhra Pradesh, India Arting Digital Private Limited Full time

    About the RoleWe are seeking a highly skilled Regional Sales Manager/Business Development Specialist to join our team at Arting Digital Private Limited.Job SummaryThe successful candidate will be responsible for coordinating with Business Support Managers and sourcing relevant files, ensuring 100% compliance with company policies and procedures, maintaining...

  • Senior Executive

    2 weeks ago


    Vijayawada, Andhra Pradesh, India Tata AIA Life Insurance Full time

    Job DescriptionWe are seeking a highly skilled Senior Executive - Risk Assessment and Underwriting Specialist to join our team at Tata AIA Life Insurance.About the RoleThis is an exciting opportunity for a seasoned professional with expertise in risk assessment and underwriting to lead our underwriting operations and contribute to the growth of our...


  • Vijayawada, Andhra Pradesh, India Fragomen Educational Services Full time

    Fragomen Educational Services is a renowned leader in guiding international students towards their academic dreams. Our expertise spans across comprehensive counselling, admission support, and visa guidance.Role Description: This is a full-time position as an International Education Specialist, located in Vijayawada. The ideal candidate will be responsible...


  • Vijayawada, Andhra Pradesh, India Nalanda vidyaniketan school Full time

    About the RoleWe are seeking a highly skilled School Mental Health Specialist to join our team at Nalanda Vidyaniketan School. This is an exciting opportunity for a qualified professional to make a positive impact on the lives of our students, staff, and parents.Job SummaryThe School Mental Health Specialist will provide emotional, psychological, and social...


  • Vijayawada, Andhra Pradesh, India Tata Recruitment Services Full time

    Job Title: Tata Inside Sales Business Development SpecialistAbout the Role:The role of an Inside Sales Business Development Specialist at Tata Recruitment Services is a full-time on-site position based in Gurugram. In this capacity, you will be responsible for lead generation and driving sales by communicating with customers...


  • Vijayawada, Andhra Pradesh, India Nalanda Vidyaniketan Full time

    About UsNalanda Vidyaniketan School is a reputable educational institution dedicated to providing quality education and fostering a supportive environment for students, parents, and staff.


  • Vijayawada, Andhra Pradesh, India Cistron Systems Private Limited Full time

    Career Overview:We are seeking skilled professionals to fill the position of Service Delivery Specialist. As a key member of our team, you will be responsible for delivering exceptional service to our clients.About Us:Cistron Systems Private Limited is a leading provider of medical equipment and services. Our company is dedicated to providing top-notch...


  • Vijayawada, Andhra Pradesh, India Arting Digital Private Limited Full time

    Company OverviewArting Digital Private Limited is a leading company in the industry, dedicated to providing excellent services to its clients.Job DescriptionWe are seeking a highly skilled and experienced Senior Business Development Manager - Home Loan Specialist to join our team. The ideal candidate will have a strong background in business development,...


  • Vijayawada, Andhra Pradesh, India AccorHotel Full time

    Job SummaryWe are seeking a skilled Master Woodworker and Maintenance Specialist to join our team at AccorHotel. This is a unique opportunity for an experienced professional to utilize their expertise in woodwork and maintenance to support the upkeep of our hotel facilities.


  • Vijayawada, Andhra Pradesh, India Health Icons Club Full time

    We are a fast-growing digital marketing agency dedicated to helping businesses scale through innovative and high-performing advertising campaigns. We're seeking a highly skilled Facebook Ads Specialist to join our team and take ownership of ad account management and campaign optimization.About the RoleAs a Digital Advertising Specialist specializing in...


  • Vijayawada, Andhra Pradesh, India Nalanda Vidyaniketan Full time

    Job Title: Early Childhood Education SpecialistWe are seeking a qualified and dedicated Early Childhood Education Specialist to join our team at Nalanda Vidyaniketan, Vijayawada, Andhra Pradesh, India.About Our School:Nalanda Vidyaniketan is a distinguished institution affiliated with the Central Board of Secondary Education (CBSE). We aim to foster...


  • Vijayawada, Andhra Pradesh, India Covenant Consultants Full time

    Covenant Consultants seeks a highly motivated Sales Development Specialist to join our team. This is an excellent opportunity for a sales professional to grow with the company and make a significant impact on our success.The ideal candidate will have a proven track record in sales, a strong understanding of ophthalmology and optometry products, and excellent...


  • Vijayawada, Andhra Pradesh, India Nalanda Academy of Science and Technical Education Full time

    Job Title: Family Engagement SpecialistJob Type: Full-timeSalary: ₹21,800.00 - ₹36,000.00 per monthLocation: Vijayawada, Andhra PradeshAbout the RoleThis role is responsible for facilitating communication between parents and school staff. The successful candidate will have excellent interpersonal and communication skills to build strong relationships...