Highly Skilled Cisco UCCE Specialist Required

6 days ago


Malappuram, Kerala, India beBeeCisco Full time ₹ 15,75,600 - ₹ 23,19,600
Job Summary

We are seeking an experienced Cisco UCCE Specialist to join our team. As a key member of our infrastructure team, you will be responsible for supporting and implementing Cisco Unified Contact Center Enterprise (UCCE) solutions.

The ideal candidate will have a strong background in Cisco UCCE, UCCX, PCCE, and related technologies. They will be able to analyze complex technical issues, identify root causes, and develop effective solutions.

Main Responsibilities
  • Support Cisco UCCE/UCCX/PCCE solutions and 3rd party call recording platforms.
  • Basic Cisco ICM/CCMP/CVP/CUIC & troubleshooting.
  • MACD creation knowledge in Cisco UCCE & IPT platforms.
  • Understanding of VOIP protocols like SIP, H.323 and MGCP, ITIL process.
  • Cisco Voice network deployment models and voice network devices functioning.
  • VOIP and Performance Management Tools, integration experience with other tools.
  • Telecom infrastructure protocols like ISDN and analogy signalling.
Requirements
  • 10+ years of experience in Cisco UC, UCCE, Voice gateway, call management, Webex, CVP, VMware, patch management, release management.
  • Strong verbal & written communication skills.
  • Excellent analytical and problem-solving skills.
  • UCCE or PCCE Email & Voice communication skills & teamwork.
Preferred Qualifications
  • 8-12 years of experience in Cisco UC, UCCE, Voice gateway, call management, Webex, CVP, VMware, patch management, release management.


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