Production Operations Lead

4 days ago

Hyderabad, Telangana, India Zeta Full time

About Zeta

Zeta is a forward-thinking banking technology company that empowers banks and fintechs to innovate and improve their banking products and services.

The company's flagship processing platform - Zeta Tachyon - is a modern, cloud-based, and fully API-enabled stack that brings together various banking capabilities, including issuance, processing, lending, core banking, and fraud & risk management.

With over 20 million cards issued globally, Zeta is actively working with the largest banks and fintechs in multiple global markets to enhance customer experience for multi-million card portfolios.

The company has a strong focus on research and development, with over 70% of its workforce involved in R&D activities. This enables Zeta to stay at the forefront of innovation in the banking technology sector.

About the Role

We are seeking an experienced Head of Production Operations to lead and manage our global production operations. This role requires a deep understanding of IT service management (ITSM) and ITIL frameworks, as well as extensive experience in managing large-scale operations in the banking or similar industries.

  • Oversee global production operations, ensuring highest levels of service uptime and reliability.
  • Manage day-to-day operations, including deployments, change management, and service upkeeping for various SaaS products.
  • Lead and mentor a team of site delivery managers, SaaS reliability operations, and platform SREs.
  • Develop and implement ITSM processes and frameworks to ensure efficient and effective operations.
  • Liaise with customers to manage site-specific initiatives and ensure customer satisfaction.
  • Ensure compliance with security and regulatory requirements, effectively communicating with auditors.
  • Drive continuous improvement and automation within the operations team.
  • Collaborate with senior leadership to align operational strategies with business goals.
Responsibilities
  • Manage and oversee daily production operations to ensure smooth service delivery.
  • Develop and implement operational processes and procedures to improve efficiency and effectiveness.
  • Lead and motivate a team of production operations professionals to achieve their full potential.
  • Ensure compliance with relevant laws, regulations, and industry standards.
Requirements
  • Experience with cloud-native technologies, such as Kubernetes and Prometheus.
  • Strong programming skills and understanding of automation tools.
  • Ability to make strategic decisions and drive major changes in the operational setup.
Qualifications
  • 15+ years of experience in IT operations management, with a focus on IT service management and ITIL frameworks.
  • Proven experience in managing large-scale operations in the banking or similar industries.
  • Strong understanding of cloud-native applications and cloud service monitoring.
  • Excellent leadership and team management skills.
  • Ability to manage customer relationships and ensure high levels of customer satisfaction.
  • Strong communication and interpersonal skills.
  • Relevant certifications in ITIL and ITSM are highly desirable.

Zeta is committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success.

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