Senior Technical Specialist

4 weeks ago


Chennai, Tamil Nadu, India 453 FLSmidth Cement India LLP Full time

Seize Global Opportunities

At 453 FLSmidth Cement India LLP, we're seeking a skilled Technical Support Specialist to join our Global Support Team. As a key member of our team, you'll be responsible for providing technical support to customers and ensuring timely responses to issues within defined Service Level Agreements (SLAs).

About the Role

As a Technical Support Specialist, you'll work closely with our Support Lead in Germany to manage direct day-to-day requests from customers and internal stakeholders related to FLSmidth Cement Feeding & Dosing products (Pfister). Your responsibilities will include:

  • Providing technical support to customers and ensuring timely responses to issues within defined SLAs.
  • Collaborating with internal teams, including R&D and next-level support teams, to resolve issues.
  • Conducting remote software maintenance and generating sales leads for our Digital products regional sales team.
  • Visiting customer sites for training, preventive maintenance, emergency visits, and short commissioning support.
  • Traveling up to 30% per annum to support our global customer base.

Requirements

To be successful in this role, you'll need:

  • 6-8 years of experience working with Pfister rotor feeders in cement or mining plants.
  • Experience in solving PLC hardware, Intelligent MCC, and software problems, as well as knowledge of languages LAD, FBD, STL, ST, and SFC from major brands.
  • Experience in troubleshooting industrial communication protocols, including PROFIBUS, DEVICE NET, CONTROL NET MODBUS, ETHERNET TCP/IP, PROFI NET, HART, and PROFIBUS-PA.
  • Ability to understand and troubleshoot Ethernet network issues, including segmentation and VLAN concepts.
  • Knowledge of OT Security, ISA/IEC62443 standard, and VM Ware virtualization.
  • Experience in configuring and troubleshooting network switches, firewalls, and other network devices.
  • Excellent communication and teamwork skills.

What We Offer

As a Technical Support Specialist at 453 FLSmidth Cement India LLP, you'll enjoy a competitive remuneration package, access to salary packaging options, and a range of benefits, including health insurance, personal accident/disability insurance, and a global network of supportive colleagues and growth opportunities.



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