Senior Technical Specialist
4 weeks ago
Seize Global Opportunities
At 453 FLSmidth Cement India LLP, we're seeking a skilled Technical Support Specialist to join our Global Support Team. As a key member of our team, you'll be responsible for providing technical support to customers and ensuring timely responses to issues within defined Service Level Agreements (SLAs).
About the Role
As a Technical Support Specialist, you'll work closely with our Support Lead in Germany to manage direct day-to-day requests from customers and internal stakeholders related to FLSmidth Cement Feeding & Dosing products (Pfister). Your responsibilities will include:
- Providing technical support to customers and ensuring timely responses to issues within defined SLAs.
- Collaborating with internal teams, including R&D and next-level support teams, to resolve issues.
- Conducting remote software maintenance and generating sales leads for our Digital products regional sales team.
- Visiting customer sites for training, preventive maintenance, emergency visits, and short commissioning support.
- Traveling up to 30% per annum to support our global customer base.
Requirements
To be successful in this role, you'll need:
- 6-8 years of experience working with Pfister rotor feeders in cement or mining plants.
- Experience in solving PLC hardware, Intelligent MCC, and software problems, as well as knowledge of languages LAD, FBD, STL, ST, and SFC from major brands.
- Experience in troubleshooting industrial communication protocols, including PROFIBUS, DEVICE NET, CONTROL NET MODBUS, ETHERNET TCP/IP, PROFI NET, HART, and PROFIBUS-PA.
- Ability to understand and troubleshoot Ethernet network issues, including segmentation and VLAN concepts.
- Knowledge of OT Security, ISA/IEC62443 standard, and VM Ware virtualization.
- Experience in configuring and troubleshooting network switches, firewalls, and other network devices.
- Excellent communication and teamwork skills.
What We Offer
As a Technical Support Specialist at 453 FLSmidth Cement India LLP, you'll enjoy a competitive remuneration package, access to salary packaging options, and a range of benefits, including health insurance, personal accident/disability insurance, and a global network of supportive colleagues and growth opportunities.
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