Telecommunications Network Support Specialist

3 days ago

Guntur, Andhra Pradesh, India beBeeTechnical Full time ₹ 2,50,000 - ₹ 6,00,000

Our organization is dedicated to shaping the future of voice networks. As a Technical Assistance Center professional, you will play a critical role in ensuring seamless operations for our global telecom clients.

Key Responsibilities:
  • Deliver end-to-end support for telecom services, from ticket creation to resolution.
  • Manage and troubleshoot Hosted PBX, SIP Trunking, PRI, Toll-Free Services, Long Distance, and Audio Conferencing.
  • Diagnose VoIP call issues, including ASR, ACD, PDD, Dead Air, DTMF, codec mismatches, one-way audio, DID, and Toll-Free.
  • Monitor and manage network entities, including routers, switches, NGN, soft switches, SBCs, gateways, and Tx equipment.
  • Perform proactive monitoring on Dialogic NGN, Sansay, Acme/Oracle SBCs, Cisco ONS, and other telecom hardware.
  • Collaborate with vendors on T1/T3 circuits, conduct head-to-head testing on transport layers.
  • Investigate and resolve fraud-related cases, and provide escalation support by analyzing SIP/SS7 traces, CDRs, switch logs.
  • Ensure Service Level Agreement adherence and provide timely updates to customers and vendors.
  • Troubleshoot VoIP features, such as answering rules, music on hold, calling card services, etc.
Requirements:
  • Strong knowledge of CUCM, SIP/SS7 protocols, SBCs, NGN, and VoIP troubleshooting.
  • Familiarity with telecom hardware, such as Dialogic, Sansay, Acme/Oracle SBCs, Cisco ONS, routers, and switches.
  • Certifications like CCNA Voice or CCNP Voice are an added advantage.
  • Excellent communication skills (oral & written).
  • Strong analytical and problem-solving abilities.
  • Ability to quickly learn and adapt to internal tools & applications.
Why Choose Us?

As a Technical Assistance Center professional, you will have the opportunity to work with cutting-edge technology and collaborate with a talented team of experts. You will also enjoy a dynamic work environment and opportunities for growth and development.

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