
Retail/QSR Business Transformation Expert
2 weeks ago
Seeking a Business Transformation Expert to lead initiatives driving customer engagement and operational efficiency across retail and QSR operations.
About the Role:- Purpose: To bridge business needs and technology solutions, delivering results-driven outcomes.
- Key Responsibilities:
- Conduct workshops to understand client pain points, business processes, reporting & dashboarding needs, translating them into functional specifications.
- Identify feature/reporting/dashboarding gaps and collaborate with technical teams to configure and deploy systems aligned with business goals.
- Act as a trusted advisor to marketing, operations, and IT teams, ensuring alignment between business strategy and technology roadmap.
- Ensure all functional specifications are deployed in the software and train super users of clients on the platform.
This role requires strong understanding of retail/QSR operations, including POS, loyalty, CRM, inventory, and customer experience. Knowledge of Marketing Automation tools and analytics platforms like Power BI, Tableau, or Google Analytics is also essential.
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