IT Support Technician

4 days ago

Ahmedabad, Gujarat, India beBeeSupport Full time ₹ 60,00,000 - ₹ 80,00,000
Job Title: Technical Support Specialist We are seeking an experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be the primary point of contact for technical support, ensuring the smooth operation of IT systems and services. Key Responsibilities:
  • Ticket Management & Client Support: Respond to and resolve client tickets using ConnectWise RMM and other support platforms. Accurately document incidents, troubleshooting steps, and resolutions in the ticketing system. Escalate unresolved or complex issues to L2/L3 teams with detailed context and logs.
  • User Support & Lifecycle Management: Assist with onboarding and offboarding processes, including user account setup and deactivation. Provide basic support for Microsoft 365 and Google Workspace environments.
  • Microsoft Azure & Entra ID Support: Perform basic Azure tasks such as managing virtual machines, monitoring storage accounts, supporting Azure Virtual Desktop (AVD) sessions, and assisting with user access and permissions in Microsoft Entra ID.
  • Microsoft 365 Support: Perform basic tasks such as managing users and groups, provisioning shared mailbox and distribution lists, and mail flow rules.
  • Windows OS & Desktop Support: Troubleshoot Windows login issues, profile corruption, and performance problems. Install and update patches, manage local user accounts, and map network drives.
  • Network & Connectivity Troubleshooting: Perform basic LAN/Wi-Fi troubleshooting, including IP configuration and DNS resolution. Monitor network alerts and escalate critical issues to L2/L3 engineers.
  • Infrastructure & System Monitoring: Monitor infrastructure health and escalate critical alerts. Perform routine maintenance and basic troubleshooting for printers, email, and VoIP systems, antivirus and EDR platforms, backup systems, and web hosting platforms.
  • Security & Awareness Support: Support email security configurations and spam filtering using Proofpoint. Assist in phishing simulations and security awareness training using KnowBe4. Provide basic support for VMware environments, including monitoring virtual machines and reporting performance issues.
  • Tools and Platform Awareness: Familiarity with cloud platforms, productivity suites, operating systems and virtualization, storage systems, networking protocols, email security, endpoint detection and response, automation and AI, backup and disaster recovery, monitoring and management, and ticketing tools.

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