Senior Quality Assurance Specialist

1 week ago

Nellore, Andhra Pradesh, India beBeeQualityAssurance Full time ₹ 20,00,000 - ₹ 25,00,000
Job Opportunity

We are looking to establish a Quality Assurance function in India, responsible for performing independent QA audits for underwriting operations executed by external teams.

About the Role

This is a leadership position that requires strong analytical skills, insurance domain expertise, team management experience, and the ability to work closely with stakeholders across geographies.

Key Responsibilities
  • Manage a team of Senior Quality Assurance specialists performing independent QA audits on underwriting work done by external partners.
  • Oversee quality assurance activities across key underwriting processes.
  • Act as a quality gatekeeper, ensuring accuracy, consistency, and completeness of audit findings for complex underwriting cases.
  • Monitor team productivity, manage audit sampling volumes, ensure timely completion of reviews and continuous capability development.
  • Collaborate with process owners, compliance, and training teams to identify root causes and recommend corrective/preventive actions.
  • Prepare reports and performance dashboards for senior leadership and trend reports.
  • Collaborate with business stakeholders and external QA teams to calibrate QA standards, feedback mechanisms, and reporting practices.
  • Conduct regular audits, calibration sessions, and error trend analysis to drive quality improvements.
  • Implement quality frameworks, SOPs, and controls tailored to specific lines of business.
  • Coach and mentor QA specialists; foster a culture of continuous learning and accountability.
Requirements
  • Bachelor's degree required; insurance certifications like ACII, CPCU preferred.
  • Seasoned P&C industry operations lead with 10-12 years of experience, including a minimum of 4 years overseeing QA function and managing high-performing teams.
  • Proven expertise in underwriting processes for different geography regions and business lines.
  • Familiarity with vendor governance and multi-tier QA environments.
  • Exposure to global quality standards and reporting tools (e.g., Excel, Power BI).
Desirable Skills
  • Excellent knowledge of underwriting processes, policy documentation, and insurance regulatory compliance.
  • Strong attention to detail and ability to drive root cause analysis and process improvements.
  • High level of accountability, organizational skills, and decision-making ability.

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