Insurance Quality Assurance Specialist
3 hours ago
We are seeking a seasoned senior quality assurance specialist to join our insurance team. As a key member of the organization, you will play a pivotal role in ensuring exceptional quality standards.
Main Responsibilities:- Monitor calls and evaluate agent performance to provide constructive feedback.
- Maintain compliance with process guidelines, quality parameters, and regulatory requirements.
- Conduct calibration sessions with team leaders and trainers to enhance their skills.
- Analyze trends and prepare MIS / Quality reports to share insights with management.
- Identify areas for improvement and recommend process enhancements.
- Support training needs based on quality observations and drive continuous improvement initiatives.
To succeed in this role, you must have a graduate degree in any discipline, 5-8 years of experience in the quality function (insurance/banking/finance sector preferred), strong knowledge of call auditing, quality frameworks, and compliance standards.
Bonus Points:- Strong analytical and problem-solving skills.
- Able to work independently and collaboratively as part of a team.
- Excellent communication and interpersonal skills.
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