
Improve Customer Experience
2 days ago
Job Title: Service Coordinator
">This is a full-time on-site role for a Service Coordinator located in Gurugram. The role involves managing and coordinating service requests, liaising with service partners, and ensuring timely and effective resolution of customer issues.
Daily tasks include handling customer inquiries, maintaining service records, and collaborating with other departments to meet customer service goals and operational efficiency.
- Key Responsibilities:
- Manage and coordinate service requests
- Liaise with service partners
- Ensure timely and effective resolution of customer issues
- Handle customer inquiries
- Maintain service records
- Collaborate with other departments
Qualifications:
- Required Skills:
- Inbound / Outbound Calls
- Managing WhatsApp and Email Communication
- Strong Interpersonal Skills and effective Communication abilities
- Customer Service experience
- Proficiency in maintaining detailed service records and reports
- Excellent problem-solving skills and ability to work under pressure
- Familiarity with the consumer electronics industry is a plus
- Bachelor's degree in Business, Management, or related field is preferred
Why Join Our Team?
At our company, we value our customers and strive to provide exceptional service. As a Service Coordinator, you will play a key role in delivering this service and contributing to our team's success.
Benefits:
We offer a competitive salary and benefits package, including opportunities for professional growth and development.
How to Apply:
Interested candidates should submit their application through our website.
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