Director of Logistics and Reception Services

4 days ago

Pune, Maharashtra, India beBeeGuestServicesManager Full time ₹ 8,00,000 - ₹ 15,00,000
Job Title: Guest Services Manager

We are seeking a detail-oriented professional to oversee all travel-related logistics for employees and guests, while maintaining a welcoming and efficient reception area.

Key Responsibilities:
  • Travel Desk Management:
    • Independently manage end-to-end travel arrangements including flight bookings, hotel accommodations, local transport, and visa processing for domestic and international travel.
    • Develop and maintain strong partnerships with travel vendors, agencies, airlines, hotels, and transport providers.
    • Negotiate contracts and rates with travel partners to ensure cost-effective and high-quality services.
    • Monitor vendor performance and resolve any service issues promptly.
    • Prepare detailed travel itineraries and manage travel documentation and reimbursements.
    • Handle travel-related emergencies, rescheduling, and last-minute changes promptly and efficiently.
    • Maintain records of travel expenses, vendor contacts, and travel history.
  • Reception & Front Desk Duties:
    • Welcome visitors, clients, and vendors with professionalism and warmth.
    • Manage incoming calls, emails, and queries; direct them appropriately.
    • Maintain reception area organization and ensure it reflects the company's brand standards.
    • Handle courier and mail services efficiently.
    • Maintain visitor logs and security protocols.
Requirements:
  • Minimum 3 years of experience with mandatory focus on Travel Desk management.
  • Experience in managing travel vendor partnerships and contract negotiations.
  • Excellent communication and interpersonal skills.
  • Strong proficiency with travel booking systems and MS Office applications.
  • Ability to multitask, prioritize, and work under pressure.
  • Professional appearance and demeanor.

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