Senior Customer Service and Logistics Specialist

5 days ago

Pune, Maharashtra, India beBeeAdministrative Full time ₹ 15,00,000 - ₹ 28,00,000

Job Title: Front Desk Coordinator and Travel Arranger

Location: Pune

Experience Required: Minimum 3 years (Travel Desk management experience)

About Us:

We pride ourselves on delivering a seamless experience to our clients and staff, starting from the front desk to every aspect of our operations.

Role Overview:

We are looking for a professional and detail-oriented Front Desk Coordinator/Travel Arranger with at least 3 years of mandatory experience specifically in managing corporate travel desks along with reception duties. You will be responsible for managing all travel-related logistics for employees and guests, alongside maintaining a welcoming and efficient reception area.

Key Responsibilities:

Travel Desk Management (Mandatory Experience):

  • Independently manage end-to-end travel arrangements including flight bookings, hotel accommodations, local transport, and visa processing for domestic and international travel.
  • Develop and maintain strong partnerships with travel vendors, agencies, airlines, hotels, and transport providers.
  • Negotiate contracts and rates with travel partners to ensure cost-effective and high-quality services.
  • Monitor vendor performance and resolve any service issues promptly.
  • Prepare detailed travel itineraries and manage travel documentation and reimbursements.
  • Handle travel-related emergencies, rescheduling, and last-minute changes promptly and efficiently.
  • Maintain records of travel expenses, vendor contacts, and travel history.
  • Ensure compliance with company policies and guidelines.

Front Desk Duties:

  • Welcome visitors, clients, and vendors with professionalism and warmth.
  • Manage incoming calls, emails, and queries; direct them appropriately.
  • Maintain reception area organization and ensure it reflects our brand.
  • Handle courier and mail services efficiently.
  • Maintain visitor logs and security protocols.

Requirements:

  • Minimum 3 years of experience with mandatory focus on Travel Desk management.
  • Experience in managing travel vendor partnerships and contract negotiations.
  • Excellent communication and interpersonal skills.
  • Strong proficiency with travel booking systems and MS Office applications.
  • Ability to multitask, prioritize, and work under pressure.
  • Professional appearance and demeanor.

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