
Sales and Customer Service Expert
5 hours ago
At Ecomous, we're committed to delivering exceptional customer experiences across our D2C brands.
The Sales & Customer Experience Specialist will be responsible for ensuring a positive customer journey by handling customer calls, following up with them regularly, resolving issues, and collecting feedback via multiple channels. The role also involves logistics and order management.
- Deliver exceptional customer service through proactive communication and problem-solving skills.
- Utilize strong verbal and written communication skills to resolve customer inquiries and issues effectively.
- Analyze customer feedback to identify areas for improvement and implement changes.
- Work efficiently in Microsoft Excel to manage logistics and orders.
- Maintain attention to detail and work collaboratively within a team environment.
Fluency in English and Hindi is essential for this role.
This is an on-site opportunity in Hyderabad, focusing on sales and customer experience for our growing D2C brands.
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