
Platform Strategist
1 week ago
We are seeking a seasoned professional to drive best-practice solutions and strategy in our organisation.
The ideal candidate will have a strong background in ServiceNow Platform management, including defining roadmaps, adoption, and value delivery. They will be responsible for
- Product Visionary – driving the roadmap and backlog for ServiceNow.
- Stakeholder Collaborator – working with business, IT, security, compliance teams.
- Governance & Standards Specialist – setting policies for development, upgrades, and integrations.
- Vendor & Partner Liaison – coordinating with ServiceNow and MSPs.
- Financial Analyst – license optimisation, budgeting, ROI measurement.
- Data & Reporting Expert – defining KPIs, dashboards, and success measures.
- Strategic Aligner – ensuring platform supports organisational goals (e.g., digital transformation).
- Catalyst for Change – balancing innovation vs. stability vs. cost.
Minimum 6 years of experience as a Platform Manager/ Owner or similar role focused on the ServiceNow platform is required.
Key Responsibilities:
• Drive ServiceNow strategy and best practices within the organisation.
• Collaborate with stakeholders to ensure seamless ServiceNow integration.
• Develop and maintain governance and standards for ServiceNow.
• Foster strong relationships with vendors and partners.
• Analyze financial data to inform ServiceNow-related decisions.
• Design and implement effective data reporting and analytics.
• Ensure strategic alignment between ServiceNow and organisational goals.
• Balance innovation, stability, and cost considerations.
Requirements:
• Minimum 6 years of experience as a Platform Manager/ Owner or similar role focused on the ServiceNow platform.
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