Postpaid Retention Specialist
4 weeks ago
Vodafone Idea Limited, a leading telecom service provider, is seeking a skilled Postpaid Retention Specialist to join its team. As a key member of the Postpaid Process and Delivery/Customer Service department, you will play a crucial role in driving postpaid mobility churn reduction.
Key Responsibilities:- Develop and implement strategies to improve customer retention and reduce churn.
- Manage end-to-end retention-related outbound campaigns for clusters.
- Monitor and analyze retention process metrics, identifying areas for improvement.
- Collaborate with cross-functional teams to enhance customer experience and retention.
- Design and execute campaigns to induce voice/data usage and offer best-fit plans.
- Minimum 5 years of experience in customer retention or a related field.
- Graduate with 5-7 years of experience in customer retention.
- Advanced level exposure to MS Office/Google Suite and reporting tools like BI and Netezza.
Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership, committed to delivering delightful customer experiences and contributing to a 'Digital India'.
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AGM - Postpaid Retention Specialist
4 weeks ago
Ahmedabad, Gujarat, India Vodafone Idea Limited Full timeVodafone Idea Limited is a leading telecom service provider in India, offering pan-India voice and data services across 2G, 3G, and 4G platforms. The company is committed to delivering delightful customer experiences and contributing to the creation of a truly 'Digital India' by enabling millions of citizens to connect and build a better...
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AGM - Postpaid Retention Specialist
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Ahmedabad, Gujarat, India Vodafone Idea Limited Full timeVodafone Idea Limited is a leading telecom service provider in India, offering pan-India voice and data services across 2G, 3G, and 4G platforms. The company is committed to delivering delightful customer experiences and contributing to a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow.Role:Postpaid Retention...
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AGM - Postpaid Retention Specialist
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Ahmedabad, Gujarat, India Vodafone Idea Limited Full timeVodafone Idea Limited, an Aditya Birla Group and Vodafone Group partnership, is India's leading telecom service provider. The company offers pan-India voice and data services across 2G, 3G, and 4G platforms. With a large spectrum portfolio, the company is committed to delivering delightful customer experiences and contributing to a 'Digital India' by...
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AGM - Postpaid Retention Specialist
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Ahmedabad, Gujarat, India Vodafone Idea Limited Full timeVodafone Idea Limited is a leading telecommunications service provider in India, offering a wide range of services across 2G, 3G, and 4G platforms. As a key member of our Postpaid Process and Delivery team, you will play a vital role in driving customer retention and loyalty.Key Responsibilities:Develop and implement strategies to reduce customer churn and...
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