Postpaid Retention Specialist

4 weeks ago


Ahmedabad, Gujarat, India Vodafone Idea Limited Full time
Job Title: Postpaid Retention Specialist

Vodafone Idea Limited, a leading telecom service provider, is seeking a skilled Postpaid Retention Specialist to join its team. As a key member of the Postpaid Process and Delivery/Customer Service department, you will play a crucial role in driving postpaid mobility churn reduction.

Key Responsibilities:
  • Develop and implement strategies to improve customer retention and reduce churn.
  • Manage end-to-end retention-related outbound campaigns for clusters.
  • Monitor and analyze retention process metrics, identifying areas for improvement.
  • Collaborate with cross-functional teams to enhance customer experience and retention.
  • Design and execute campaigns to induce voice/data usage and offer best-fit plans.
Requirements:
  • Minimum 5 years of experience in customer retention or a related field.
  • Graduate with 5-7 years of experience in customer retention.
  • Advanced level exposure to MS Office/Google Suite and reporting tools like BI and Netezza.

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership, committed to delivering delightful customer experiences and contributing to a 'Digital India'.



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