AGM - Postpaid Retention Specialist
2 weeks ago
Vodafone Idea Limited is a leading telecommunications service provider in India, offering a wide range of services across 2G, 3G, and 4G platforms. As a key member of our Postpaid Process and Delivery team, you will play a vital role in driving customer retention and loyalty.
Key Responsibilities:
- Develop and implement strategies to reduce customer churn and improve retention rates.
- Manage end-to-end retention-related outbound campaigns, ensuring seamless execution and high-quality results.
- Collaborate with cross-functional teams, including Enterprise, Marketing, Credits, and Collections, to enhance retention processes and improve customer experience.
- Identify and address customer journey breakpoints, recommending process improvements to minimize churn and maximize retention.
- Design and execute campaigns to induce voice and data usage among non-users, offering tailored plans based on customer usage history.
Requirements:
- At least 5 years of experience in customer retention, preferably in the telecommunications industry.
- Strong understanding of customer life cycle management and retention strategies.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders.
- Proficiency in MS Office/Google Suite and reporting tools like BI and Netezza.
Vodafone Idea Limited is committed to delivering exceptional customer experiences and contributing to the growth of India's digital ecosystem. If you are a motivated and results-driven professional with a passion for customer retention, we encourage you to apply for this exciting opportunity.
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