Travel Operations Specialist

13 hours ago

Hyderabad, Telangana, India beBeeCustomerService Full time ₹ 47,52,036 - ₹ 80,83,410
Travel Operations Specialist

The Role
As a Travel Operations Specialist, you will serve as the first point of contact for customers, addressing queries via telephonic and written channels. Your primary focus will be on achieving first-contact resolution for issues such as ticketing, booking changes, cancellations, schedule adjustments, and other travel-related inquiries via telephone, email, and chat functions.

Key Responsibilities:
  • Resolve customer queries through various channels within SLA.
  • Collaborate with suppliers to offer the best solutions.
  • Adhere to service quality and quantity standards.
  • Meet team QA scorecard targets.
  • Ensure accuracy in ticketing, amendments, cancellations, and fare rule compliance.
  • Maintain and improve supplier relationships.

Job Requirements:
Qualification: At minimum High School completion, A-level or equivalent qualification. Relevant tertiary qualifications beneficial.
Experience: At least 2 years Customer Service Experience across multiple channels, At least 2 years of Travel Industry experience, Strong knowledge of fares, calculations, and Travelstart systems policies, Proficiency in Amadeus or other GDS systems.
Personal Competencies: Attention to detail, accuracy, and diligence, Effective time management and multitasking abilities, Self-motivation with a proactive and adaptable approach, Strong teamwork and problem-solving skills.

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